Taxi fare complaint & feedback

Overcharged, refused a fare, or had a poor experience? Tell us what happened — every complaint is reviewed and, where it involves a specific driver or vehicle, followed up directly with the Operator.

What is this regarding

Your name

Phone (optional)

Date of trip

Vehicle / driver ID (if known)

Pick-up and drop-off

What happened

Receipt or photo (optional)

Accepted: PDF, JPG, PNG. Helps us match the trip to a specific driver.

I confirm the information provided is accurate to the best of my knowledge.

Thanks — your complaint has been logged. We'll be in touch within 2 business days.

Something went wrong sending this. Please call 1300 926 117 or email info@sydcabs.au directly.

Lost something instead?

If you left an item in a SYD CABS taxi, use our dedicated lost property process — it's faster than the general complaint form.

Lost property form

Prefer to talk to someone

Call our office directly during business hours, or email and we'll respond within 2 business days.

1300 926 117
info@sydcabs.au